How to request a refund or dispute a transaction on Cash App?

Sending and receiving money on Cash App is a major reason to use the app, but what if you realize you sent funds to someone who tried to scam you and you want a refund? Usually, once you send a payment on Cash App, it’s instant. However, there’s still slightly more to the story. Will Cash App refund money if you’re scammed? Here’s what you need to know.





Will Cash App refund money if you’re scammed?

Cash App payments are instant, and Cash App cannot guarantee that you’ll get a full refund if it turns out you sent money to a scammer. You can report a transaction as fraud, and the Cash App team will investigate the situation to try and get a cash app refund, but again it’s not a guarantee.


How to cancel a pending transaction on Cash App

Usually, Cash App transactions are instant, but sometimes you may have a short window of time to cancel one. Acting quickly is your best chance of ensuring success. Here’s what to do:

  1. Open the Activity tab in Cash App and find the payment you want to cancel.
  2. If the option to Cancel is available, tap it immediately.
  3. If you don’t see the option to Cancel, it is too late.

How to request a refund on Cash App

Sometimes, you may have sent money by mistake to a friend or colleague, and in these instances, you’ll likely have more success asking for a refund. To request a refund, do the following:

  1. Open the Activity tab in Cash App and find the payment you want refunded.
  2. Tap the ‘…’ button.
  3. Select Refund.
  4. Tap OK.

You can also use the Request on the Cash App home screen to ask someone for your money back.


How to dispute a transaction on Cash App

If worst comes to worst and you must report a transaction for fraud, here’s how to initiate the dispute process:

  1. Open the Activity tab in Cash App and find the payment you want to dispute.
  2. Tap the ‘…’ button.
  3. Select Need Help & Cash App Support.
  4. Choose Dispute this transaction.

The Cash App team will try and investigate the situation based on the details you report. Again, there’s no guarantee you will get a refund, however.


Other options for reporting fraud on Cash App

You can take further steps to report a fraudulent transaction on Cash App, but once more, how successful these attempts can be will vary. You can also block people and merchants, but that doesn’t do anything for the money you’ve already lost.

Inform your bank of the fraud

Contact your bank’s fraud department and explain the situation. They may offer further guidance, including closing your current bank account to avoid further impact on your funds and opening a new one.

File a police report

You can contact your local police department’s non-emergency number (that is, don’t use 911 in the United States), ask for the fraud department, and explain you have been defrauded. They may file a report and open a case, but again there’s no guarantee they can help.

File an FTC complaint

The US Federal Trade Commission (FTC) keeps track of scams and fraud, and you can report what happened to you to the FTC. They may not be able to get your money back either, but they could use your case as evidence to track down and stop the scammers from acting again. 

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